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Welcome to the first eco-friendly second-hand community in Switzerland
Would you like to give a second or even third life to your clothes in good condition or slightly worn? Would you like to search pre-loved clothes among thousands of brands and styles? Then come and discover how it works!
Discover what makes the Clozen platform stand out
In less than 2 minutes, you will learn more about our 100% secure transactions and our refund policy. The importance of taking beautiful pictures, categorizing your products and generating prepaid labels from the Swiss Post.
How to sell fast and without any hassle
1. Putting your item online
Open an account on Clozen, take a few pictures of your items, categorize them, describe them (brand, size, condition, shipment size) and set your price. Then publish them for free.
2. Sale and shipping
Once your item has been sold, wrap it carefully, print the prepaid label and drop it off at a Swiss Post office. You have 5 days to ship it.
3. Commission
A commission of 5% + CHF 1.50 (transaction fee) will be deducted from your balance once the buyer has confirmed within 2 days that he has received the item in due form.
1. Putting your item online
Open an account on Clozen, take a few pictures of your items, categorize them, describe them (brand, size, condition, shipment size) and set your price. Then publish them for free.
2. Sale and shipping
Once your item has been sold, wrap it carefully, print the prepaid label and drop it off at a Swiss Post office. You have 5 days to ship it.
3. Commission
A commission of 5% + CHF 1.50 (transaction fee) will be deducted from your balance once the buyer has confirmed within 2 days that he has received the item in due form.
Buy in complete security and with peace of mind
1. Browse for the perfect item
Open an account on Clozen and find what you are looking for among thousands of items, styles and brands. Using our search engine, you can set your own criteria to get the best results.
2. Negotiate and buy
Exchange with the seller in a few clicks and pay directly by credit card or through your Clozen wallet. A 5% buyer protection fee + shipping costs will be added to the total amount of your order.
3. Receive your item
Upon receipt of your item within 3 to 7 working days after your order, validate it within 2 days so that the seller can be paid. Don't forget to share your experience by leaving a review with the community.
1. Browse for the perfect item
Open an account on Clozen and find what you are looking for among thousands of items, styles and brands. Using our search engine, you can set your own criteria to get the best results.
2. Negotiate and buy
Exchange with the seller in a few clicks and pay directly by credit card or through your Clozen wallet. A 5% buyer protection fee + shipping costs will be added to the total amount of your order.
3. Receive your item
Upon receipt of your item within 3 to 7 working days after your order, validate it within 2 days so that the seller can be paid. Don't forget to share your experience by leaving a review with the community.
You don't like the item you received or have changed your mind?
You have the right to resell items purchased on Clozen. If you put an item purchased on Clozen back on sale within 5 days of receiving the item, you will only be charged the transaction fee of CHF 1.50 when the resale is concluded.
If you have kept the seller's pictures and wish to use them, you must have their agreement. We recommend that you upload your own pictures.
We take your security seriously
100% secure transactions
All payments made on Clozen are encrypted and handled by Lemonway, our trusted financial partner. Their secure technology allows us to be certain that the amount paid for a transaction is sent by the buyer and received by the seller.
Refund Policy
Your purchase is protected when you order on Clozen. You will be refunded if your item has not been shipped, does not match the description provided by the seller, is counterfeit or if the parcel is lost or arrives damaged. You have 2 days after receiving the item to report a problem.
Your satisfaction is our top priority
Prepaid labels & tracking with Swiss Post
Thanks to our partnership with the Swiss Post, you will be able to print prepaid shipping labels for your items sold on Clozen directly from the comfort of your home. The buyer will automatically receive an email containing a tracking number when you drop off the package at a post office. You will also be notified when the package is delivered.
A dedicated team ready to assist you
You can contact us by email and live chat for any questions regarding the use of Clozen. Our team is available weekdays from 9am to 6pm and will do their best to answer your questions and provide you with a solution. We also encourage you to visit our Help Centre where you will find all the advice and tips you need to optimize your experience on Clozen.
